Privacy Policy

Who this covers

This policy covers the NESH pre-registration site (nesh.pro) and the NESH Worker and Citizen mobile apps. If you've only entered your phone number to pre-register, see "Pre-registration" below — that's all we hold on you until you create a full account.

Pre-registration (nesh.pro)

Pre-registering collects one thing: your phone number, used only to notify you when NESH launches in your area. We don't ask for your name or email at this stage, and the site sets no tracking cookies. We keep the number until launch notifications are sent or you ask us to remove it, whichever comes first.

What the apps collect

• Account & profile — phone number (login), optional name, email, profile picture, and for workers: profession, bio, business name.
• Verification (workers only) — Aadhaar or other government ID and a selfie, reviewed by our team to confirm identity before a worker can go online. Documents are stored privately in encrypted cloud storage, never public.
• Location — saved addresses you enter for a job, and (with permission) device location to show nearby workers or track arrival for a booked job. We don't track location in the background outside an active job.
• Chat & calls — messages, images, voice notes, and documents you send in a conversation; call metadata (who called whom, when, how long) for calls placed through the app. We don't record call audio.
• Payments — invoice and transaction records (amount, items, payment method — UPI or cash). We do not process card payments and do not store card or bank details; payment is settled directly between citizen and worker.
• Device & push — a device token to deliver notifications (new messages, bookings, calls), and basic device info (OS, app version) for crash reporting and support.

Why we collect it

To run the marketplace: match citizens with workers, let you chat and schedule a job, verify worker identity so the platform stays trustworthy, process in-app calls, and keep a record of what was agreed and paid. We use device tokens only to deliver notifications relevant to your account.

Who we share it with

The other party in a conversation sees what you'd expect — your name, profile picture, messages, and (for workers) verification badge. We don't sell data. We use infrastructure providers (cloud storage, push notification services) strictly to run the app; they don't get to use your data for their own purposes.

How long we keep it

For as long as your account is active. If you delete your account, we remove your profile, documents, and identifying data; some records (like a completed transaction) may be kept in de-identified or minimal form where we have a legitimate business or legal reason to. See Account & Data Deletion for how to request this.

Your rights

You can ask us at any time to see, correct, or delete the data we hold on you. Email contact@nesh.pro and we'll take care of it.