Terms & Conditions
North East Service Hub (NESH) · Last updated 20 July 2026
What NESH is
North East Service Hub (NESH) is a marketplace connecting citizens who need a service with independent workers who provide it. NESH is not the employer of any worker, and is not a party to the agreement between a citizen and a worker for a given job — we provide the platform: discovery, chat, scheduling, and payment tracking.
Accounts
You must provide accurate information and keep your login secure. You're responsible for activity on your account. Workers must complete our verification process (ID + selfie review) before going online and offering professional-grade services; we may reject or revoke verification at our discretion if documents appear fraudulent or invalid.
Booking & conduct
Citizens and workers agree on job details, scheduling, and price directly in chat. Both parties must show up as agreed, communicate honestly, and treat each other with respect. We may suspend or remove an account for harassment, fraud, fake reviews, repeated no-shows, or any activity that endangers another user's safety.
Payments
Payment (UPI or cash) is settled directly between citizen and worker outside the app; NESH records the invoice and payment status for both parties' reference but does not process, hold, or guarantee payment. Disputes over a specific job's payment are between the two parties — we may assist by reviewing chat/invoice records on request but cannot compel payment.
Reviews
Reviews must reflect a genuine completed job. We may remove reviews that are abusive, fake, or unrelated to the service provided.
Liability
NESH is provided "as is." We work to keep the verification process meaningful and the platform reliable, but we don't guarantee the quality of work performed by any worker, or that the app will be uninterrupted or error-free. To the fullest extent the law allows, NESH isn't liable for a job's outcome, disputes between users, or losses arising from use of the app — your relationship with the other party in a job is your own.
Changes
We may update these terms as the platform evolves. Continued use after a change means you accept the update. Material changes will be reflected in the "Last updated" date above.
Contact
Questions about these terms: email contact@nesh.pro.
© 2026 North East Service Hub.